Custom Metal Processing Services

Customer Service

At Arbor, we practice the art of customer satisfaction everyday.

Our people understand the importance of delivering a high-quality product at a reasonable cost, with outstanding reliability in meeting our customers delivery schedules.

Core values of respect for people and integrity in every transaction are the Arbor way. We believe that honesty, fairness, reliability and commitment to customer needs is the key to building long-term relationships.

Arbor's shining reputation is a result of this customer care philosophy.

And we know how to listen. Our proven abilities to deliver custom product solutions is the result of listening to customers and understanding their unique business needs. Our abilities to make constant process improvements comes from listening to the people who know our business best: our trusted employees.

Customer Service Benefits
  • Our customers are assigned a dedicated Account Manager who gets to know and understand their business and keeps you informed of order status at all times.
  • We have invested in the latest in computerized inventory and stocking controls in order to speed the entire order-to-delivery cycle.
  • This streamlined process enables us to expedite quotes in one day or less, and improves processing and delivery times.
  • From 7am-5pm Central Standard Time, there is always a knowledgeable, experienced person to answer your customer service needs not voice mail.
  • Customers have fast, immediate access to customer service via a toll-free number in the U.S. at 1-800-299-6343 or at 214-357-6161 for International customers.
  • Customer Service can also communicate electronically through their dedicated email address: customerservice@arbormetals.com or by fax at 214-357-6590.
  • Convenient online ordering is now available.
  • Our commitment to superior customer service is a part of our company culture. The customer is the center of our business.